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Siebel CRM

Posted by Nitin Dhawan on June 24, 2009

Siebel CRM is a software program that helps a company with their CRM processes.  Siebel CRM boasts customer order management, contact management, and other data management features.  Siebel CRM is part of the Oracle family.  Siebel CRM runs as a standalone program.

Sales
Automate, simplify, and manage all the information your sales organization needs with one comprehensive set of tools.

  • Enjoy a true 360-degree view of your customer information
  • Gain control over all of your accounts
  • Build realistic forecasts
  • Get an accurate view into your pipeline

Service
Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up-to-date information from across your organization.

  • Close issues and solve problems in record time
  • Continually improve service effectiveness
  • Manage agent activity and resolve bottlenecks
  • Provide better customer service across all customer touch points with the prebuilt contact center

Marketing
Transform the way you market to your customers with an integrated solution that makes your marketing team work more efficiently, more effectively, and with greater accountability.

  • Create targeted and personalized campaigns that get results
  • Allocate funds effectively and create accurate forecasts
  • Improve lead management and tracking—never lose another lead
  • Keep your marketing team on message with future initiatives

Call Center
Make your agents more productive and your customers happier and more loyal with the only hosted multichannel support application that can be deployed in days, not months—without upfront capital expenditures or integration costs.

  • Give your customers personalized service, any way they want it
  • Route customers to the right agent the first time around
  • Increase call center productivity and performance
  • Integrate with Oracle, PeopleSoft, and Siebel business applications

Analytics
Make informed, intelligent decisions based on deep insight into your business, thanks to the only on-demand CRM solution with a prebuilt data warehouse that allows you to combine real-time intelligence with deep historical and comparative trend analyses.

  • Analyze key issues quickly and easily
  • Get real-time answers to ad hoc business questions
  • Identify key business trends
  • Make better decisions based on predictive analysis that can be easily shared and understood

Integration
Focus high-value resources on your business, not your IT infrastructure, thanks to the only CRM on demand solution that provides Web Services support as well as prebuilt integration to Oracle and other business applications.

  • Use the development environment you know, leveraging a comprehensive set of XML/SOAP APIs for accessing our solution and business logic
  • Create a seamless front- and back-office user experience with the Siebel CRM On Demand Integration Pack for Oracle E-Business Suite
  • Use our Web Services On Demand API to build programs for myriad integrations, Web-based portal applications, and custom add-on modules to extend Siebel CRM On Demand functionality
  • Use Custom Web Tabs and Web Links to leverage data and functionality from Siebel CRM On Demand in combination with third-party systems
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