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Archive for the ‘Case Studies’ Category

Retail Banking Case Studies

Posted by Nitin Dhawan on June 21, 2009

Banca Transilvania Bank Increases Call Centre Productivity by 30 Per Cent with Customer Relationship Solution. With the business expanding and competition growing in the local market, the company needed to improve its customers’ experience and increase business efficiency. In 2007, it decided to implement a customer relationship management (CRM) system based on Microsoft Dynamics® CRM. The bank now enjoys lower cost of operations, and higher customer satisfaction and retention.
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MSI Customer and Data Management System Integrators is an IT solution provider that experienced 83 percent revenue growth in a four-year period. The growth, however, occurred in the absence of streamlined data and customer management capabilities, resulting in inefficiency, lost opportunities, and millions of dollars in lost revenues. To maintain its growth and capture more revenues, MSI teamed up with two Microsoft® partners—Axonom and KnowledgeDNA—to create a solution using Microsoft technologies and software developed by the partners. The solution helps manage customer relationships and thousands of documents and e-mail messages generated during a typical sales cycle. Benefits for MSI include an estimated U.S.$2.3 million return on investment and an 85 percent reduction in the time for processing bid certifications—time that can be used for interacting with customers and increasing revenues.Download
Sasfin Bank It reduces Risk, Streamlines Reporting, Ensures Compliance with New Regulation. To maintain its competitiveness against much larger institutions and prepare for compliance with major new regulations, Sasfin Bank Limited needed a faster, more accurate, and more complete way of capturing, processing, and sharing customer information. The bank deployed a solution that is based on Microsoft® Office SharePoint® Server 2007, Microsoft Office Professional Plus 2007, and XML integration to automate processes and enhance reporting and analysis. Download

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Government

Posted by Nitin Dhawan on June 21, 2009

Tampa Police Department Police Department Scores for Taxpayers with Super Bowl Incident-Management Solution
When the City of Tampa, Florida, was chosen to host Super Bowl XLIII, it fell upon the Tampa Police Department to ensure public safety for the event. To coordinate efforts with more than 25 other agencies and first responders, the department used E•SPONDER, an online collaboration environment based on Microsoft® Office SharePoint® Server 2007. The solution provided a central repository for multiple agencies to gather planning information prior to the event; during the event, it enabled personnel on the ground and at incident command centers to share information in real time via a Web-based portal. With E•SPONDER, which provides deep insight into resource allocation and is built in compliance with National Incident Management System criteria, the department successfully managed the big game at a fraction of the cost of previous Super Bowls, a true win for the taxpaying citizens of Tampa.
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Chicago Transit Authority The many types of field elevator inspections required by the Chicago Transit Authority (CTA) created the need for multiple forms and spreadsheets to be managed by hand. The processes were manually intensive, error prone, required additional labor to re-key information into various systems, and were not centrally managed for consistent data analysis and on-going reporting. To help automate the process, CTA implemented the mNOW!® Mobile Framework 2008 designed for Windows Mobile® by Blue Dot™ Solutions. Configured to support dynamic inspections, the solution enables field inspectors to see only questions relevant to the type of asset being inspected. The information is collected using Windows Mobile-based handhelds and is then synchronized and integrated with an enterprise asset management (EAM) system to enable near real-time visibility of inspection data.
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Lower Colorado River Authority For years, the Lower Colorado River Authority (LCRA) depended on paper-based work orders to manage its many responsibilities in central Texas, which include delivering electricity, managing the water supply and environment of the lower Colorado River basin, and supporting community and economic development. Manual data entry processes were causing bottlenecks and inaccuracies, and the LCRA needed a mobile solution that offered versatility and configurability to meet the company’s data management requirements. Windows Mobile-based solutions from Microsoft® partner Syclo enabled the LCRA to move, capture, and manage complete and accurate data, which helped improve management, compliance reports, regulatory compliance, and service delivery, streamlined data flow, and improved customer service.
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Entertainment

Posted by Nitin Dhawan on June 21, 2009

InMotion Entertainment InMotion Entertainment is the largest electronics airport retailer in the nation. With more than 50 stores located in 33 airports, InMotion delivers portable entertainment to the travelers market. For years, InMotion faced inventory control issues due to limited store space, and plans to merge with another airport retailer only added to the predicament. Integrating the two companies’ business management systems required InMotion to find a solution that could handle multiple sales channels while providing real-time inventory updates to prevent overstock in stores. With the help of Microsoft® Gold Certified Partner Tectura, InMotion deployed Microsoft Dynamics® NAV to create a customized enterprise resource planning system that uses real-time information to better manage inventory and vendor relationships.
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Education

Posted by Nitin Dhawan on June 21, 2009

Business School Enhances Reputation Through Improved Constituent Service
Melbourne Business School (MBS) was founded in 1954 through the University of Melbourne. The school wanted to strategically align its brand positioning message, ‘Global. Business. Leaders.’, to every facet of its business. Its well intentioned but departmental approach to managing data on students (called ‘constituents’) hampered efforts to deliver services and develop relationships to a standard that was commensurate with its brand. In 2007 MBS began a comprehensive process of organisational change. It introduced a customer relationship management (CRM) system based on Microsoft Dynamics® CRM 4.0 and Microsoft® Office SharePoint® Server 2007. By introducing a common platform for data management and taking a life-cycle view of constituents, MBS improved communications with applicants, students, participants and alumni and projected a more professional image.
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Global Education Management Firm Boosts Efficiency with Business Management Tool SABIS, a global education management organisation, wanted its schools to share an integrated solution that could improve accounting processes. It deployed Microsoft Dynamics® NAV 4.3 across its school network. SABIS now has a standardised IT accounting environment that is easy-to-use, improves administrative efficiency, and reduces the amount of support and training required by technicians.
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Insurance Case Studies

Posted by Nitin Dhawan on June 15, 2009

Asia Insurance Case Studies Insurance may be described as a social device to reduce or eliminate risk of life and property. Under the plan of insurance, a large number of people associate themselves by sharing risk, attached to individual. The risk, which can be insured against include fire, the peril of sea, death, incident, & burglary. Any risk contingent upon these may be insured against at a premium commensurate with the risk involved. Insurance is actually a contract between 2 parties whereby one party called insurer undertakes in exchange for a fixed sum called premium to pay the other party happening of a certain event. Insurance is a contract whereby, in return for the payment of premium by the insured, the insurers pay the financial losses suffered by the insured as a result of the occurrence of unforeseen events. With the help of Insurance, large number of people exposed to a similar risk make contributions to a common fund out of which the losses suffered by the unfortunate few, due to accidental events, are made good.
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