Nitin Dhawan CRM Discussion


Sure Step Case Studies

Posted by Nitin Dhawan on June 25, 2009

Learn how a Microsoft Gold Certified Partner experienced fast growth in its Microsoft Dynamics CRM practice, found ways to secure all pending business and use resources more effectively, control costs, and increase customer satisfaction. With sound methodology, best practices, guidance, and documentation, the Microsoft Dynamics Sure Step Methodology proved to be a comprehensive business-enabling resource. Since this partner adopted the methodology, it has used Sure Step to scope every implementation project and close a significant volume of new business. Clearly set expectations and careful planning boost customer confidence and help customers realize solution benefits rapidly. And, with Sure Step tools and materials, the partner minimizes the cost and risk of complex projects, streamlines technical training, and gains valuable efficiencies in its resource utilization.

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