Nitin Dhawan CRM Discussion



Posted by Nitin Dhawan on June 21, 2009

Tampa Police Department Police Department Scores for Taxpayers with Super Bowl Incident-Management Solution
When the City of Tampa, Florida, was chosen to host Super Bowl XLIII, it fell upon the Tampa Police Department to ensure public safety for the event. To coordinate efforts with more than 25 other agencies and first responders, the department used E•SPONDER, an online collaboration environment based on Microsoft® Office SharePoint® Server 2007. The solution provided a central repository for multiple agencies to gather planning information prior to the event; during the event, it enabled personnel on the ground and at incident command centers to share information in real time via a Web-based portal. With E•SPONDER, which provides deep insight into resource allocation and is built in compliance with National Incident Management System criteria, the department successfully managed the big game at a fraction of the cost of previous Super Bowls, a true win for the taxpaying citizens of Tampa.
Chicago Transit Authority The many types of field elevator inspections required by the Chicago Transit Authority (CTA) created the need for multiple forms and spreadsheets to be managed by hand. The processes were manually intensive, error prone, required additional labor to re-key information into various systems, and were not centrally managed for consistent data analysis and on-going reporting. To help automate the process, CTA implemented the mNOW!® Mobile Framework 2008 designed for Windows Mobile® by Blue Dot™ Solutions. Configured to support dynamic inspections, the solution enables field inspectors to see only questions relevant to the type of asset being inspected. The information is collected using Windows Mobile-based handhelds and is then synchronized and integrated with an enterprise asset management (EAM) system to enable near real-time visibility of inspection data.
Lower Colorado River Authority For years, the Lower Colorado River Authority (LCRA) depended on paper-based work orders to manage its many responsibilities in central Texas, which include delivering electricity, managing the water supply and environment of the lower Colorado River basin, and supporting community and economic development. Manual data entry processes were causing bottlenecks and inaccuracies, and the LCRA needed a mobile solution that offered versatility and configurability to meet the company’s data management requirements. Windows Mobile-based solutions from Microsoft® partner Syclo enabled the LCRA to move, capture, and manage complete and accurate data, which helped improve management, compliance reports, regulatory compliance, and service delivery, streamlined data flow, and improved customer service.

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