Nitin Dhawan CRM Discussion

A CRM Monster [MCDP, MCDS, MCTS, MCSD]

SAP CRM Features

Posted by Nitin Dhawan on June 16, 2009


 

Sales Service & Support Marketing
Opportunity and pipeline management Service analytics Campaign management
Calendar and task management Ticket escalation and distribution Lead management
Sales analytics and forecasting Customer-service features Marketing analytics
Centralized account and contact information Help-desk support  
Microsoft Office integration    
Quotation management    
Support for multiple languages and
currencies
   
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