Nitin Dhawan CRM Discussion

A CRM Monster [MCDP, MCDS, MCTS, MCSD]

Sales Force Features

Posted by Nitin Dhawan on June 16, 2009


Sales Service & Support Marketing
Lead and opportunity management Agent console Campaign management
Microsoft Office integration Call scripting Email marketing
Mobile CRM solutions Email management Email auto-responder
Territory management CTI Search-based marketing
Account and contact management Knowledge management Lead and list management
Approvals and workflow Case and activity management Workflow automation
Analytics and forecasting Resolution and activity analytics Analytics and dashboards
Documents&contracts
management
Self-service customer portal  
Product catalog    
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