Nitin Dhawan CRM Discussion

A CRM Monster [MCDP, MCDS, MCTS, MCSD]

Pivotal CRM on Demand Features

Posted by Nitin Dhawan on June 16, 2009


Sales Service and Support Marketing
Industry-specific solutions Searchable knowledge base Automated lead-management system
Centralized sales data Service automation Multichannel campaign tools
Revenue forecasting Contract, SLA  Lead generation& multitouch
nurturing
Microsoft Office integrated tools Email management Campaign tracking and analysis
Automated workflow system Online ticket submission and tracking Lead-qualification and conversion tools
Collaborative tools Self-service reporting  
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