Nitin Dhawan CRM Discussion

A CRM Monster [MCDP, MCDS, MCTS, MCSD]

Oracle CRM Features

Posted by Nitin Dhawan on June 16, 2009


Sales Service & Support Marketing
Forecast management and analytics Service-request management Lead assignment and notification
Lead and opportunity management Historical reporting and analytics Lead management and tracking
Account and contact management Real-time knowledge base One-step lead conversion
Calendar and task management product management Campaign management
Offline and mobile access Warranty and contract tracking Real time budget tracking
Lead routing Integrated voice tools Segmentation tools
    Email marketing
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