Nitin Dhawan CRM Discussion

A CRM Monster [MCDP, MCDS, MCTS, MCSD]

Sugar CRM as a CRM Product

Posted by Nitin Dhawan on June 14, 2009


SugarCRM is an open-source software-solution vendor which produces the Sugar Customer Relationship Management (CRM) system.

Editions:

Sugar Enterprise

 : It offers the functionality and support needed for the most demanding enterprises.

Sugar Professional

 : It provides advanced CRM functionality for small and medium-sized businesses.

Sugar Express

 : It offers essential CRM features for individuals and small companies.

Sugar Community Edition

 : It is a open source product which can be freely downloaded and used.

Platform features: Team Management, Access Control, Workflow Management, Layout Editor, Custom Fields, Module Builder, Module Loader,Homepage Layouts, Dashlets, Exchange Apps

 Marketing Automation: Multi Channel Campaign, Campaign Wizard, Email Marketing, Web-to-Lead Forms, Lead Management, Marketing Analytics

Sales Force Automation: Opportunity Management, Contact Management, Account Management, Forcasting, Quotes & Contacts, Plug-ins for MS Office, Mobile Solutions, Dashboard.

Customer Supports: Case Management, Inbound Emails, Knowledge base, BugTracking, Self Service Portal.

Collaboration: Email Client, Project Management, Plug-ins for MS Office, Mobile Solutions, Activity Management.

Reporting: Sales Trends, Marketing Analytics, Case Reports, Dasboard, Customer Profiles.

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