SugarCRM is an open-source software-solution vendor which produces the Sugar Customer Relationship Management (CRM) system.
Editions:
: It offers the functionality and support needed for the most demanding enterprises.
: It provides advanced CRM functionality for small and medium-sized businesses.
: It offers essential CRM features for individuals and small companies.
: It is a open source product which can be freely downloaded and used.
Platform features: Team Management, Access Control, Workflow Management, Layout Editor, Custom Fields, Module Builder, Module Loader,Homepage Layouts, Dashlets, Exchange Apps
Marketing Automation: Multi Channel Campaign, Campaign Wizard, Email Marketing, Web-to-Lead Forms, Lead Management, Marketing Analytics
Sales Force Automation: Opportunity Management, Contact Management, Account Management, Forcasting, Quotes & Contacts, Plug-ins for MS Office, Mobile Solutions, Dashboard.
Customer Supports: Case Management, Inbound Emails, Knowledge base, BugTracking, Self Service Portal.
Collaboration: Email Client, Project Management, Plug-ins for MS Office, Mobile Solutions, Activity Management.
Reporting: Sales Trends, Marketing Analytics, Case Reports, Dasboard, Customer Profiles.
