| Sales | Service & Support | Marketing |
| Lead and opportunity management | Agent console | Campaign management |
| Microsoft Office integration | Call scripting | Email marketing |
| Mobile CRM solutions | Email management | Email auto-responder |
| Territory management | CTI | Search-based marketing |
| Account and contact management | Knowledge management | Lead and list management |
| Approvals and workflow | Case and activity management | Workflow automation |
| Analytics and forecasting | Resolution and activity analytics | Analytics and dashboards |
| Documents&contracts management |
Self-service customer portal | |
| Product catalog |
Archive for the ‘Sales Force CRM’ Category
Sales Force Features
Posted by nitindhawan on June 16, 2009
Posted in Sales Force CRM | Tagged: CRM Sales Force Features, Sales Force CRM Features, Sales Force Features | Leave a Comment »
